Return and Refund Policy

Our 60-Night Wind-Down Guarantee

We want you to feel comfortable trying Duskwell.

Your Duskwell Wind-Down Band comes with a 60-Night Wind-Down Guarantee, beginning on the date your order is delivered. If you are not satisfied, contact us within 60 days of delivery to request a return and a refund of the purchase price paid for the returned product.

You may open and reasonably use the band according to its instructions during the guarantee period. Opening the packaging or trying the product does not, by itself, make your purchase ineligible for this guarantee.

This voluntary guarantee is additional to your rights under applicable consumer protection laws.

How to Request a Return

Email contact@getduskwell.com with:

• Your order number or another reasonable proof of purchase.
• The name and email address used for the order.
• The item or items you wish to return.
• A brief description of the issue, if the item is damaged, defective, or incorrect.

We will provide return instructions and the appropriate return address. Please contact us before sending your item so it can be routed correctly. The address printed on the shipping package may not be the correct return address.

Keep your return shipping receipt and tracking information until your return is resolved.

Return Condition

Please return the band and the accessories supplied with it. Use protective packaging suitable for shipping. Original packaging is helpful but is not required solely to qualify for the guarantee.

Reasonable use during the guarantee period is permitted. Damage caused by misuse, accidents, or use contrary to the product instructions is not covered by the voluntary satisfaction guarantee.

These conditions do not limit any remedy you may have for a defective, unsafe, misdescribed, or incorrectly supplied product.

Sets and Promotional Purchases

If you return an entire set, your refund will be based on the total amount actually paid for that set.

For a partial return of a multi-band set, the refund will reflect the discounted price allocated to the returned bands. We will explain the calculation before you proceed with the return.

Discounts are not refunded as cash in addition to the amount paid. We will not deduct a separate charge for digital guides included free with your order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains the wrong item, or appears defective, contact us as soon as reasonably possible.

We may request photographs or other reasonable information to help identify the issue. A short reporting period does not override your statutory rights.

We will arrange an appropriate remedy, which may include replacement, repair, or refund, as required by applicable law and the circumstances. You will not be required to bear necessary return shipping costs for an incorrect item or a confirmed defect for which Duskwell is responsible.

Do not continue using a product that appears damaged, overheats, or causes discomfort.

Refunds

Once your return has been received and reviewed, we will notify you of the outcome and the refund amount.

Approved refunds will be issued to the original payment method, unless another method is agreed upon or required by law. Refunds will be processed promptly and within any applicable legal deadline.

Applicable refundable taxes will be included. We will not deduct the cost of the original free standard shipping from an eligible refund.

Your bank or payment provider may take additional time to display the credit after we issue it.

All Duskwell refunds are issued in USD. If your payment account uses another currency, exchange-rate changes or fees imposed by your payment provider may affect the amount shown on your statement.

Order Cancellations

Contact us promptly if you need to cancel or change an order.

We will attempt to accommodate requests before dispatch. If an order has already shipped, a return may be necessary. This does not limit any statutory cancellation right, including rights arising from shipment delays or required disclosures.

One-Year Limited Product Warranty

Duskwell provides a one-year limited warranty for the Wind-Down Band, beginning on delivery, covering defects in materials or workmanship and malfunction under normal use according to the supplied instructions.

For a covered claim, we will replace the defective band at no additional charge. If a replacement cannot reasonably be provided, we will offer a refund or another remedy required by law.

The warranty does not cover ordinary cosmetic wear or damage caused by accidents, misuse, improper care, or modifications that caused the defect. The use of an independent repair service does not automatically void coverage for an unrelated defect.

To request warranty assistance, email contact@getduskwell.com with proof of purchase and a description of the problem. We may request reasonable troubleshooting information and, where necessary, return of the product. Duskwell will cover necessary shipping for a valid warranty claim.

This warranty gives you specific legal rights. You may also have other rights that vary by U.S. state or Canadian province or territory. Applicable implied warranties and statutory guarantees are not excluded by this policy.

Contact

For returns, refunds, cancellations, or warranty assistance:

Duskwell
Email: contact@getduskwell.com