Privacy Policy

Scope

This Privacy Policy explains how Duskwell collects, uses, discloses, and protects personal information when you visit our Shopify store, place an order, contact us, or otherwise interact with our services.

References to “Duskwell,” “we,” “us,” and “our” refer to the business operating the Duskwell store.

This policy applies to information handled by Duskwell. Independent payment services, external websites, and other third parties may process information under their own privacy policies.

Personal Information We Collect

Depending on how you interact with our store, we collect the following categories of information:

Contact and delivery information: your name, email address, telephone number, billing address, and shipping address.

Order and transaction information: products purchased, order amounts, payment status, order history, returns, refunds, and related records.

Payment information: information necessary to process your payment through Shopify and the payment provider you select. Payment providers handle payment credentials according to their own security and privacy practices.

Customer communications: messages, support requests, product feedback, and information you choose to provide when contacting us.

Account information: account details and preferences if you create or use a customer account.

Device and usage information: IP address, browser type, device characteristics, pages visited, interactions with the store, and information collected through cookies or similar technologies.

Preferences and consent records: marketing preferences, privacy choices, and records of permissions or withdrawals.

Please do not send medical records, full payment card details, passwords, or other sensitive information through ordinary customer-service email.

Sources of Information

We receive personal information:

• Directly from you when you purchase, contact us, or submit information.
• Automatically through your interactions with the store.
• From Shopify and service providers involved in payments, fulfillment, delivery, fraud prevention, and customer support.
• From marketing or analytics services where those services are used and the collection is permitted by law.

How We Use Personal Information

We use personal information to:

• Process payments and fulfill orders.
• Send order confirmations, delivery updates, and service messages.
• Respond to questions and manage returns, refunds, and warranties.
• Maintain customer accounts and preferences.
• Detect fraud, protect our store, and investigate misuse.
• Understand store performance and improve the customer experience.
• Send marketing communications where permitted and consistent with your choices.
• Maintain business records and comply with legal obligations.
• Establish, exercise, or defend legal claims.

We limit collection and use to purposes reasonably connected with our services and other purposes disclosed to you as required by law.

How We Disclose Information

We disclose information as reasonably necessary to:

• Shopify, which provides our e-commerce platform.
• Payment providers, to process payments, refunds, and payment disputes.
• Fulfillment providers and carriers, to prepare and deliver orders.
• Technology and support providers, to operate the store and provide customer service.
• Analytics and advertising providers, where used, subject to applicable consent requirements and privacy choices.
• Professional advisers and authorities, where necessary for legal, accounting, compliance, or security purposes.

If our business is involved in a merger, acquisition, or transfer, relevant information may be disclosed or transferred subject to applicable privacy requirements.

Shopify

Our store is hosted on Shopify. Shopify processes information to operate the platform and may process certain information for its own purposes as described in its privacy notices.

For details about Shopify’s practices and privacy request options, visit Shopify’s Privacy Policy and Shopify’s Privacy Portal.

Cookies and Similar Technologies

Our store uses cookies and similar technologies for functions such as maintaining shopping carts, remembering preferences, securing sessions, and processing checkout.

Where used, analytics and advertising technologies may also collect information about browsing activity and interactions.

You can manage cookies through your browser settings and any privacy controls presented by the store. Blocking essential cookies may affect checkout or other store functions.

Where consent is legally required for nonessential technologies, those technologies must be used in accordance with that consent. You may change or withdraw your choices through the applicable controls.

Advertising and Privacy Choices

Where advertising technologies disclose identifiers or browsing activity to advertising partners, that activity may qualify as a “sale,” “sharing,” or processing for targeted advertising under applicable U.S. privacy laws, even if no money is exchanged.

Where these laws apply, you may opt out through the store’s applicable privacy controls or by contacting contact@getduskwell.com. Legally recognized opt-out preference signals, including Global Privacy Control where applicable, must be honored as required by law.

Cookie choices may be specific to a browser or device. Deleting cookies or using another device may require you to make your choices again.

Marketing Communications

You may unsubscribe from marketing emails using the unsubscribe link in a message or by contacting us.

Opting out of marketing does not prevent us from sending necessary service communications, such as order updates, recall notices, or responses to your requests.

Where required, including under applicable Canadian anti-spam rules, marketing communications depend on valid consent or another permitted basis.

International Processing

Duskwell uses service providers that may process or store information in the United States, Canada, and other countries.

Information processed outside your home jurisdiction may be subject to the laws of the country where it is processed, including lawful access by courts or government authorities.

Where required, we use appropriate contractual and other safeguards for international processing and remain responsible for information entrusted to providers acting on our behalf.

Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, warranty administration, tax and accounting requirements, fraud prevention, and dispute resolution.

Retention periods depend on the nature of the information and applicable obligations. When information is no longer needed, we delete, anonymize, or otherwise dispose of it appropriately.

Security

We use reasonable administrative, technical, and organizational safeguards appropriate to the information we handle.

No method of transmission or storage is completely secure. If you believe your interaction with our store or account has been compromised, contact us promptly.

Your Privacy Rights

Depending on your location and the laws applicable to Duskwell, you may have the right to:

• Obtain information about our processing of your personal information.
• Access or receive a copy of your information.
• Correct inaccurate information.
• Request deletion, subject to lawful exceptions.
• Withdraw consent where processing depends on consent.
• Opt out of qualifying sales, sharing, or targeted advertising.
• Limit certain uses of sensitive personal information where applicable.
• Appeal certain privacy-request decisions where the law provides that right.
• Raise a complaint with an appropriate privacy authority.

We will not unlawfully discriminate against you for exercising a privacy right.

Canadian customers may have rights under PIPEDA or applicable provincial privacy legislation. U.S. customers may have rights under applicable state privacy laws, including California law where its requirements apply.

Submitting a Request

Send privacy requests to contact@getduskwell.com, using the subject line “Privacy Request.”

Describe your request and provide enough information for us to locate the relevant records. We may reasonably verify your identity before providing access, making corrections, or deleting information. We will not require identity verification for an opt-out request where the law prohibits it.

Authorized agents may submit requests where permitted, subject to appropriate verification of their authority.

We will respond within the timeframe required by applicable law and explain any lawful reason we cannot fully comply. If an appeal is available, you may submit it to the same email address with the subject line “Privacy Appeal.”

Children’s Privacy

Our store is intended for adult customers and is not directed to children.

If you believe a child has provided personal information without appropriate permission, contact us so we can investigate and take appropriate action.

Changes to This Policy

We may update this policy to reflect changes in our practices or legal obligations. Material changes will be communicated as required by law.

If a new use of information requires additional consent, publishing an updated policy alone does not replace that consent.

Contact

For privacy questions, requests, or complaints, contact our privacy contact:

Duskwell
Email: contact@getduskwell.com
Subject: Privacy Request